store policy

customer care

It’s easy to make an appointment – We accept calls and texts during normal business hours. We are in the practice of confirming appointments 96 hours prior by email. It’s easy to confirm – simply click the confirmation button to respond. If we don’t receive your email confirmation, we will send a text message 48 hours as a courtesy, not an obligation. Please let us know if your email or phone numbers have changed. For all first time guests, we require a credit card to reserve your appointment.

 

CANCELLATION/NO SHOW POLICY

Please give us a 24-hour notice of your scheduled appointment time if you need to cancel your reservation. If you are unable to give us a heads up, you will be charged 50% of your scheduled service. If you “no show” for you appointment, you will be charged 100% of your scheduled service.

 

Although we sympathize with illness and family emergencies, we cannot be responsible for any last minute cancellations or no shows. Unfortunately, exceptions to this policy are not permitted.

 

TARDY

If you arrive late, we can accommodate you, but your appointment will end at your scheduled time and you will be expected to pay the full service fee.

 

FILLS

If you wait more than 5 weeks to get a fill we will need to book you for a returning client full set as most people’s lashes last 3-5 weeks.

 

FORMS OF PAYMENT

We accept cash, checks, Visa, MasterCard, and Amex.

 

CHILDREN

Children are asked to remain in the treatment room with you during your service. If you want to make the most of your time at our salon, it would be best for you to leave your children with another care taker. Our staff is not equipped to provide child care.

 

HEALTH AND SAFETY INFO

We are frequently asked what products we use for lashes. The inquiry is specific about the types of lashes and the brand of adhesive. In order to answer this question effectively it’s important to discern the reason why the question is being asked. We order directly from a manufacturer that private labels for many lash companies in the states and can provide manufacturer safety data sheets upon request.

 

If you’re asking what brand we use in order to avoid an allergic reaction, please read on. The kind of adhesive indicated for use of semi-permanent lash extension application is a type of adhesive called a cyanoacrylate. Some people can develop an allergic reaction to the adhesive (5% of the population is allergic). It usually presents after 3-4 exposures (3-4 months after initial application) to the adhesive. For those who are allergic, the morning after their service the lids of the eyes will be puffy - more swollen than a night of crying. The eyeballs will be “quiet”- no redness or discharge. This condition cannot be avoided by changing brands of adhesive. It will occur every time lashes are applied to an allergic person using the cyanoacrylate. There is relief and clients can continue to enjoy extensions with the allergy, but it will require a visit to a knowing ophthalmologist familiar with working with the nuances of extensions in order to obtain a prescription cream that will prevent the inflammation from occurring when lashes are reapplied.

 

If you have suffered from this kind of allergy, there is relief available and it is not based upon changing name brands of adhesive.

 

We consult with every client thoroughly before the first application. We instruct our clients that is not necessary to avoid water or swimming immediately after the procedure, on the contrary, we advocate an effective “bath” for your new set. It is also not necessary to avoid oily products or removers and we provide referrals to physicians we trust.

privacy & safety

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term "outside parties" does not include Glad Lash Inc. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

How can you opt-out, remove or modify information you have provided to us?

To modify your e-mail subscriptions, please let us know by modifying your preferences in the "My Account" section. Please note that due to email production schedules you may receive any emails already in production.

To delete all of your online account information from our database, sign into the "My Account" section of our site and remove your shipping addresses, billing addresses & payment information. Please note that we may maintain information about an individual sales transaction in order to service that transaction and for record keeping.

Partnering and Sponsorship opportunities

This business is 100% owned by the CEO of Awaken Beautiful and is not selling their brand or logo. If you want to become involved in the Sponsorship program, we offer a percentage return to all investments. We also will work with products that we 100% believe are the best in the industry and would love to partner with marketing and utilization. Please contact us for any inquires regarding manners of sponsorship, partnership, marketing, etc. Thank you for you interest. As we do promise the best results. 

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